Privacy Policy
This privacy policy (“Privacy Policy”) explains how Reliant Investigations, Inc. collects, uses, and protects any information you provide when you visit our website or use our services. We are committed to safeguarding your privacy. Any information you share will only be used in accordance with this Privacy Policy. From time to time, we may update this Privacy Policy, and we encourage you to review it periodically to stay informed. This Privacy Policy is effective as of January 2025.
By using our website, you consent to the practices outlined in this Privacy Policy.
What Personal Information Do We Collect?
We may collect the following types of information:
- Contact Information: Name, email, phone number, address, company name, and related business information. This may be provided when requesting investigation services, submitting inquiry forms, or signing up for newsletters.
- Case Information: Property details, incident information, claim numbers, and any related notes provided for investigation purposes.
- User-Generated Information: Comments, inquiries, or feedback you submit via our website, contact forms, or communication platforms.
- Technical Information: Browser type, IP address, location data, and other information about how you interact with our website, collected via cookies and similar technologies.
- Professional Information: Company affiliation, job title, and other business-related details shared voluntarily.
How Do We Use Your Information?
Your information may be used for the following purposes:
- Service Delivery: To schedule investigations, respond to service requests, and provide comprehensive fire investigation services.
- Communication: To confirm appointments, respond to inquiries, provide case updates, or share information about our services.
- Internal Record Keeping: To maintain accurate records and improve our investigative services.
- Marketing and Outreach: To send occasional updates about our services, industry insights, and relevant information to insurance professionals, attorneys, and property managers.
- Website Experience: To analyze website usage and improve its functionality.
- Security: To protect against unauthorized access, fraud, or other malicious activities.
We will never sell your personal information.
How Do We Collect Information?
We collect information through:
- Forms You Submit: Such as service request forms, contact forms, or consultation requests.
- Cookies and Tracking Technologies: Used to enhance website functionality and gather analytics.
- Direct Communication: Information you voluntarily share through phone calls, emails, or in-person consultations.
Cookies and How We Use Them
Cookies are small files placed on your device to improve your browsing experience. They help us:
- Identify website usage patterns.
- Deliver tailored content.
- Provide a more personalized user experience.
You may disable cookies through your browser settings, but doing so may limit website functionality.
Third-Party Data Collection
We may work with third-party vendors, such as Google Analytics, to analyze website usage and deliver relevant information. These vendors may use cookies or tracking technologies to gather information. You can manage your privacy settings through tools provided by these vendors or opt out of interest-based tracking.
Email Communication
When you provide your email address, you may receive:
- Service confirmations or case updates.
- Newsletters or informational content about fire investigation services.
- Industry updates and relevant professional information.
To opt out of non-transactional emails, follow the unsubscribe instructions provided in the email. Please note that transactional emails, such as service confirmations and case updates, cannot be unsubscribed from.
Confidentiality and Professional Standards
As a professional fire investigation firm, we understand the sensitive nature of the information provided to us. We maintain strict confidentiality regarding case details, evidence, and client information in accordance with industry standards and legal requirements. Case information is only shared with authorized parties directly involved in the investigation or legal proceedings.
Security
We take reasonable steps to secure your personal information. This includes implementing physical, electronic, and administrative safeguards to protect sensitive case information and personal data. However, no system is entirely secure, and we cannot guarantee complete protection against unauthorized access.
Links to Other Websites
Our website may contain links to third-party websites, including professional organizations and industry resources. We are not responsible for the privacy practices or content of these external sites. Please review the privacy policies of any external sites you visit.
Your Privacy Choices
You have the right to:
- Access and review the personal information we collect about you.
- Opt out of non-essential emails and marketing communications.
- Request corrections to your information.
- Limit or disable the use of cookies and tracking technologies.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted here. Please check back regularly to stay informed of updates.
How to Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Phone: 909-944-3095
Email: info@reliantinvestigations.net
Address: 9421 Feron Boulevard, Ste 104, Rancho Cucamonga, California 91730
We value your trust and are committed to protecting your privacy while delivering the professional fire investigation services you depend on.